Shipping policy

At Onbay, we are committed to delivering your order as quickly and securely as possible. Please review our shipping information below.

Order Processing

• Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

• Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information, where available.

Delivery Time

Our standard delivery time is:

• 5–7 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, such as courier delays, severe weather, or peak shopping periods.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the items in your order.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking details so you can monitor your delivery.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Onbay is not responsible for delays or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us within 48 hours of receiving your delivery. Include your order number and, where applicable, photos of the damaged items so we can assist you promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: admin@onbay.co.uk

Phone: 7365583407